Maison Lemoine is a ready-to-wear house, which means that the models offered are not customizable.

We are launching two bridal collections this year:

• Ceremony Collection (September/October): you will discover our long dresses and skirts as well as elegant tops that can be combined with our bottoms and dresses.
• Civil Collection (January/February): At this time of year we offer short dresses, jumpsuits, pants, as well as short and midi skirts, among others.

We don't forget the bridesmaids, the mothers of the bride or even the relatives. That's why we unveil a guest collection as summer approaches - every year.

You can come with or without an appointment to our stores. Just note that there may be a wait depending on how busy the store is. We also cannot 100% guarantee a fitting on Saturday.

Adjusting the length of your outfit is a service offered in store in Paris (valid only on bottoms and dresses, excluding sequined outfits, and excluding items on sale/clearance/workshop clearance). For all other alterations, we recommend an alterationist near our store or Tilli (home alterations service). We can also put pressure on the neckline of your outfit, this alteration is free.

If you have the alterations done in store in Paris, you must allow 3 weeks to collect the altered outfit. In addition, you must come at the time of the pinning for the alterations, as well as on the day of the outfit collection, with the pair of shoes and underwear that you will wear on the big day.

To make an appointment for your touch-up, simply click here .

You will find information on the product sheets to help you choose the right size as well as our size guide. However, if you have any doubts, do not hesitate to send us your request to: contact@maison-lemoine.com

The designer, Claire Lemoine, is committed to offering quality pieces at affordable prices. Our models are designed in Paris and produced in France and nearby Europe.

We only restock our “wedding collection: timeless models”, usually once a year. However, if you would like to be informed of the progress of a restock, you will need to contact us by email (contact@maison-lemoine.com) or telephone (+33982440760).

You can pay for your purchases by bank card, American Express, Apple Pay, and in installments via the ONEY platform (this last service is available online only).

When your order is shipped, you will receive an email with your tracking number. You can find your tracking number on your Maison Lemoine account in the "Account" section.

We will open an investigation with the carrier in order to find your package and offer you the best solution. The processing time for an investigation is approximately 15 days.

You have one hour to withdraw from your order or modify your personal information (until 5 p.m. on the day you placed your order), you will need to send an email to customer service at the following email address: contact@maison-lemoine.com

Beyond this deadline, your order will already be in the hands of our order preparers, so it will no longer be possible to cancel it.

Upon receipt of your order, if you feel that an alteration is necessary on your outfit, you can make a 30-minute appointment via our website so that we can take the necessary measurements to carry out the required alteration (exclusively in Parisian boutiques).

We are committed to offering you the most beautiful creations possible. If, despite all our quality controls, your piece should have a small defect, we invite you to contact our Customer Service at contact@maison-lemoine.com.

Don't forget to attach photos of your defective part to your message! This will help us offer you the best solution.

Shipping costs vary depending on the chosen delivery method and the destination. The amount of shipping costs will always be indicated before payment.

For France, shipping costs are free above €200 - except for express home delivery.
Several delivery methods are offered:

• Click&collect - collection from Parisian store: free
• Mondial Relay - collection from relay point: €3.50
• Colissimo without signature: €5.50
• Chronopost express home delivery: €15.00

For the European Union, the shipping costs are:

• Mondial Relay - collection from relay point: €6.50
• Colissimo with signature: €8.50
  

For the following countries: Belgium, Italy, Luxembourg, Netherlands and Spain. The preferred delivery methods are:

• Mondial Relay - collection from relay point: €6.50
• Chronopost - home delivery: €8.50

For non-EU Europe (including Norway, Switzerland and the UK):

• Colissimo with signature - home delivery: €15.00

For the DOM TOM (Guadeloupe, Martinique, St. Martin, St. Pierre & Miquelon, New Caledonia, French Polynesia, Wallis & Futuna) and the rest of the world:

• DHL - home delivery: €35.00

Delivery times are 48 to 72 hours in mainland France from dispatch from the warehouse.

Some items may have extended shipping times (accessories, pre-order products, backordered products). In this case, this is notified on the product description sheet and delivery times are slightly extended.

If the part you received does not seem to match your order, you will need to contact customer service by email ( contact@maison-lemoine.com ). You will need to attach photos of the product received and your order number to this email.

You have 14 calendar days from the date of receipt of your order to make a return request. Once you have made your request, you have 7 days to return your package.

We charge a service fee on your return - depending on the country your order is being delivered to:

• For mainland France: €3.00
• For European Union countries: €10.00
• For Europe - outside EU: €15.00
• For the rest of the world: €30.00

To exercise your right of withdrawal:

• Enter your details to start your return, order number and email via the following link: https://returns.itsrever.com/maisonlemoine ;
• Select the product(s) you wish to return and specify a reason. Then confirm by clicking on "continue";
• Choose one of the following two options:

Choice 1: Yes, exchange my item

• Select the new size or another product to order, then click "continue";
• Check and enter your address;
• You can then view the relay point near your home to drop off your return package; and re-validate your address;
• Complete your exchange by validating or paying the additional fees.

Choice 2: I prefer a refund

• Click on "continue", then verify and enter your address;
• Choose to get a refund or credit, and "continue" - you can then view the relay point near your home to drop off your return package;
• Complete your return request by clicking on "validate". Your request will then be processed by our teams. You will receive a summary email and you can follow the instructions for your return.

You will receive an email to notify you that the refund has been made. Allow approximately 7 to 14 working days upon receipt of your package in our warehouse, to give our teams time to process your return package.

Yes, you can make an exchange when you request a return.

If you are still within the 14 days following receipt of your order, your second return request will be accepted. Just note that this second return will be at your expense. We do indeed support one return per order.

To encourage the circular economy and allow your pieces to be worn for as long as possible and to make someone else happy, Maison Lemoine has launched the "Second Bonheur" offer, in collaboration with Paradigme, to allow you to give a second life to your Maison Lemoine pieces. You can resell your pieces (Maison Lemoine or other partner brands) or buy second-hand pieces directly on Paradigme!

We do not currently offer second-hand items in Paris and Brussels. However, you can visit the Paradigme website to discover our creations and other beautiful second-hand brands.

Maison Lemoine is committed daily to offering you quality pieces, while protecting the environment and reducing our ecological impact. Here are the actions implemented to guarantee you a more eco-responsible production:

• We use recycled polyester crepe for most of our production as well as triacetate from ecologically maintained forests.
• We favor materials that are not dangerous to humans, such as triacetate and silk, certified by Oeko-Tex.
• We choose environmentally friendly suppliers, such as the factory that makes our silk. They favor clean and non-polluting energy through the installation of solar panels. They are committed to zero-emission practices for the preservation of the environment.
• We favor gentle modes of transport (land and sea) for transporting our materials to our workshops.
• Our workshops are located in France in Paris (no transport necessary) and in nearby Europe (transport of our productions by road).
• We offer accessories like our Thelma and Louise belts or our scrunchies made with fabric scraps.
• We avoid overproduction by offering you pieces produced in limited quantities. We analyze the real demand of our customers monthly in order to order our fabric and manufacture our models accordingly. In this way, we minimize the excess stock that we may have.

Maison Lemoine offers you quality pieces at affordable prices.

On the one hand, we have a dedicated internal team that takes care of developing models with impeccable cuts and finishes, and sourcing the highest quality materials possible.

On the other hand, our workshop carries out strict control of our parts, paying attention to all the details so that the products leaving meet our demanding criteria.

Finally, when receiving our models, our production team ensures that you receive quality finishes. We therefore carry out a second check.