Preparation and delivery of the order
Preparing the order
Once your Order has been validated, Maison Lemoine will prepare and ship your Order within a maximum of 72 working hours, excluding sales, clearance sales and holiday periods. During these sales, clearance sales and holiday periods, Maison Lemoine will prepare and ship your Order within a maximum of 96 working hours.
Deliveries to mainland France, including Corsica, and Monaco
The following delivery methods are available for orders with delivery in mainland France:
- Pick up at the Maison Lemoine store
- Delivery to a relay point or post office
- Colissimo delivery without signature
- Express delivery to a relay point by Chronopost
Shipping costs are free for all Orders over 200 euros inclusive, except for Orders with express delivery.
For orders under 200 euros, shipping costs vary depending on the delivery method chosen:
- Pick-up in store: free
- Delivery to a relay point or post office: €3.50
- Colissimo delivery without signature: €5.50
- Express delivery to a relay point by Chronopost: €15
For Orders with collection at the MAISON LEMOINE store, the collection address is 15 rue Blondel – 75002 PARIS. The store is open from Tuesday to Saturday from 11 a.m. to 7 p.m. (except for special government provisions).
For Orders with other delivery methods: delivery of your Order is made to the delivery address you have indicated, it being specified that this must be your residential address, that of a natural person of your choice or that of a legal entity (delivery to your company).
Deliveries outside France
Shipping costs vary depending on the destination; the amount of shipping costs will always be indicated before payment.
For countries in the European Union, shipping costs are:
- Collection from a relay point or post office: €6.50
- Colissimo with signature: €8.50
For Europe (including Switzerland and the United Kingdom):
- Colissimo with signature: €12.50
For the French Overseas Territories:
- Colissimo international with signature: €19.50
For the rest of the world:
- Colissimo international with signature: €35.00
Exercising the right of withdrawal and reimbursement
The return of Products is free if the place of Delivery of the Order and shipping of the related return is in Metropolitan France.
The return of the Products is at your expense if the place of Delivery of the Order and shipping of the related return is abroad.
In this case, the return shipping address is: Acolyt Dijon - Maison Lemoine. ZAE La belle idée. 9 rue des artisans. 21540 Mesmont.
For any Order placed with the delivery option excluding collection from the Maison Lemoine Boutique: You must, without undue delay and, in any event, no later than 14 (fourteen) calendar days from the date of receipt of your order, make the return request.
For any Order placed with the option of collection at the Maison Lemoine store: You have the time of your choice to come and collect your order. Please note, however, that all sales are deemed firm and final following a withdrawal period of 14 calendar days following the date the order was placed on the Maison Lemoine website.
To exercise your right of withdrawal:
- Log in to your MAISON LEMOINE account. In the "My Account" tab, select the "My Orders" section.
- Click on “Details” of the order concerned by your return request.
- Check the box(es) corresponding to the product(s) you wish to return and specify a reason for return, then confirm by clicking on “Return a product”.
- Your Return will then be “awaiting confirmation” by MAISON LEMOINE, in the “Return of my goods” section.
- Once the return request has been validated by our teams, the latter will change to "Waiting for package". For returns posted in mainland France, MAISON LEMOINE will send you a pre-paid return slip by email (except during clearance sales or special days when the return costs remain your responsibility), which you will simply need to print and stick on the return package. In order to ensure the processing of your return, we thank you for inserting the Delivery Note in your return package.
For international returns, the return costs are your responsibility. You must then return the product(s) concerned by the return to us, within the time limit. In order to ensure the processing of your return, we thank you for inserting the Delivery Note in your return package.