Privacy Policy
Privacy and personal data protection policy
(Updated date: April 1 , 2016)
MAISON LEMOINE has created this Privacy and Personal Data Protection Policy ("Privacy Policy"), in order to provide you with information regarding the collection, use and disclosure of personal data obtained during your visits to our site, when creating your customer account, when placing orders and when contacting MAISON LEMOINE customer service.
Please read this Privacy Policy carefully. MAISON LEMOINE may modify it at any time (see "Changes and Updates to the Privacy Policy"). You can review the most recent version of this Privacy Policy by consulting this section or by clicking on the "Privacy Policy" link on the home page of the site.
If you decide to use the Maison-lemoine.com website, you agree that MAISON LEMOINE may collect, use and disclose information about you, including personal and financial information, under the conditions set forth in this Privacy Policy. If you do not agree to the terms of this Privacy Policy or any changes to these terms, please leave the www.maison-lemoine.com website and do not purchase any MAISON LEMOINE Items offered for sale on this site.
For any questions about the Privacy Policy and MAISON LEMOINE's practices regarding the protection of personal data, do not hesitate to contact our Customer Service, which can be reached by:
- mail :
LEMOINE HOUSE
Customer service
15, rue Blondel
75002 Paris
FRANCE
- phone :
+336 51 75 16 01, every day of the week from 10 a.m. to 8 p.m. (€0.20/min, indicative rate from a landline, subject to change depending on the operator; a comparison of the prices of calls to landlines/mobiles made in France and around the world is available here: http://www.ariase.com/fr/observatoire/telephone-adsl.html );
- e-mail:
I – Personal data
1 - Identity of the data controller
The hosting and publishing of the website www.maison-lemoine.com , including the processing and storage of all data collected on the website, is operated by the company MAISON LEMOINE, a Limited Liability Company, with capital of 10,000 euros, whose registered office is located at 6 bis, rue Gambetta – 92000 NANTERRE, registered in the Trade and Companies Register of NANTERRE, under number 814 096 939 (" MAISON LEMOINE ").
2 - Collection and processing of your data
You can use the website www.maison-lemoine.com without providing any personal information to MAISON LEMOINE. However, the information collected helps to personalize and continually improve your shopping experience on www.maison-lemoine.com . MAISON LEMOINE uses it to process orders, deliver products and services, process payments and communicate with you about your orders, products, services and promotional offers. MAISON LEMOINE also uses this information for statistical studies to improve its assortment of Articles and offer you the most relevant offers.
The information provided on the website www.maison-lemoine.com will be stored on the MAISON LEMOINE server in France.
The retention period for your personal information is 10 years.
MAISON LEMOINE may collect non-personal information about you, even if you do not purchase any products on the website www.maison-lemoine.com .
2.1 - Management of your orders and customer relations
During your visits to our site, MAISON LEMOINE may ask you for information through questionnaires, forms and in particular when creating your customer account.
The requested information, marked with an asterisk, is mandatory. It is necessary to process your requests and/or orders. In the event of no response, MAISON LEMOINE will not be able to respond.
The other information is intended to know you better and is, therefore, optional. You are free not to respond.
2.2 - Dressing room and shopping cart management
In order to facilitate your purchases, MAISON LEMOINE stores your Dressing (which would be an equivalent of a wishlist list of an e-commerce) and shopping cart, by means of a cookie. If your account is activated, MAISON LEMOINE records and stores your Dressing so that you can complete your purchase later. MAISON LEMOINE may send you electronic communications to inform you of the status of your Dressing.
2.3 - Personalization of the services offered by MAISON LEMOINE
When consulting the site www.maison-lemoine.com , information relating to your browsing may be recorded via "Cookies" files installed on your terminal. To the extent that you have identified yourself, MAISON LEMOINE may associate your browsing data with your personal data in order to offer you personalized offers, adapted to your interests.
You are invited to read the “Cookies” tab, present at the bottom of the website’s home page, in order to obtain more information relating to them.
2.4 - Commercial offers and Newsletters
MAISON LEMOINE also gives you the opportunity to receive information that may interest you, including information concerning MAISON LEMOINE products, products from partner accessory brands and new products offered on the website www.maison-lemoine.com.
MAISON LEMOINE sends its commercial offers by email and/or text message, if you have accepted it, and by post and/or telephone, if you have not objected.
If you do not wish to receive this information, you can choose at any time to no longer receive future communications from MAISON LEMOINE, free of charge, by clicking on the “unsubscribe” link in each email, or by logging onto the site in your customer area, or by contacting MAISON LEMOINE Customer Service in writing (email or post).
However, you will be required to provide certain information, including:
- your name, address, telephone number and email address if you wish to receive information from MAISON LEMOINE,
- as well as certain financial information (such as your bank card or credit card number) if you decide to purchase Items offered on the site www.maison-lemoine.com , for the payment of the Items ordered and the processing of your order.
3 – Recipient of the data
The information collected is intended for MAISON LEMOINE, responsible for processing.
Unless you object when your data is collected, information concerning you may be communicated to MAISON LEMOINE's commercial partners (in particular its accessory partners), so that they can contact you to offer you products and services that may interest you. If you do not wish to receive this information by email, you can unsubscribe.
MAISON LEMOINE may also communicate the information you provide on the website www.maison-lemoine.com to third parties who provide services on or to the website www.maison-lemoine.com. Thus, to verify information about you, authenticate payments and process orders, MAISON LEMOINE may communicate to third parties responsible for quality signature, payment or other services, certain financial and other information that you have provided to it.
MAISON LEMOINE may also disclose information you have provided to it if it believes in good faith that such disclosure is necessary to comply with applicable law, a subpoena or other legal process. For example, MAISON LEMOINE may disclose information necessary to identify or contact a person or bring legal action against a person or entity who may be violating the General Terms and Conditions of Sale and/or the General Terms and Conditions of Use of www.maison-lemoine.com or who may be causing harm or disruption to other users of the www.maison-lemoine.com website. In the event that MAISON LEMOINE, or all or part of its assets, are acquired by a third party, MAISON LEMOINE's customer list may be included in the transferred assets.
Since MAISON LEMOINE does not control the privacy policies or practices of third parties to whom it transmits information about users of the Maison-lemoine.com site, this Privacy Policy does not cover the use or disclosure of this information by these third parties.
4 - Modifications and access to your personal information
You can access and change your contact information in your customer area at any time.
In accordance with the Data Protection Act of 06/01/1978, you have the right to access, rectify and delete data concerning you and to object to their processing. If you wish to exercise this right, you can write to MAISON LEMOINE – Customer Service – 15, rue Blondel – 75002 PARIS, indicating your surname, first name, address and email.
You can therefore ask MAISON LEMOINE to correct, update or delete the information that you have provided to it, and which you have authorized to be stored in the MAISON LEMOINE customer database, by contacting our Customer Service (see the "Contact" section).
If applicable, you must ensure that you provide MAISON LEMOINE with updates or changes to your information, including in particular those relating to your postal and/or electronic address in order to allow us to ship your orders to the correct address and to contact you about it if necessary. MAISON LEMOINE may also keep for archiving purposes copies of communications with users of the website www.maison-lemoine.com and any response to questions or comments sent to users by our Customer Service.
5 - Modifications and updates to the Privacy Policy
By using the website www.maison-lemoine.com, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. This Privacy Policy reflects the business practices in effect at MAISON LEMOINE, and may be amended and updated.
In the event of a modification or update, the revised Privacy Policy will be posted online on the website www.maison-lemoine.com, with a mention of the last update date. Please check the MAISON LEMOINE website regularly to stay informed of any changes or updates to the Privacy Policy and MAISON LEMOINE's practices.
If you authorize MAISON LEMOINE to keep in its customer database the confidential information that you provide on its website, and MAISON LEMOINE intends to disclose this information to third parties or subsidiaries in a manner not described in this Privacy Policy, MAISON LEMOINE will notify you in writing and provide you with the opportunity to refuse any further use or disclosure of your personal information.
II - Bank details
1 - Data collection
In order to ensure the security of payments, MAISON LEMOINE uses 3D Secure services. This system ensures the confidentiality and integrity of cardholder data, and thus secures the protection of card and transaction data.
2 - Payment processing
Your account will be charged as items are shipped. Returns will be credited to your account.
3 – Security
MAISON LEMOINE has implemented security measures to protect the personal information you provide against unauthorized access and use. All financial information you provide on the www.maison-lemoine.com website is stored on the secure site of the financial institution chosen by MAISON LEMOINE. Transactions concluded on the www.maison-lemoine.com website are protected by an SSL encryption process. Please be aware, however, that no data transmission over the Internet is 100% secure and that all information communicated online can potentially be intercepted and used by people other than the intended recipient.
III – Hypertext links
The website www.maison-lemoine.com may contain links to third-party websites. MAISON LEMOINE has no control over the content, privacy and personal data protection policies or actions of these websites. The use of information that you may provide to third parties on other sites or that these third parties may collect on other websites is not governed by this Privacy Policy. You should carefully review the privacy and personal data protection policies of third-party websites and contact the publishers of these sites if you have any questions about how they use information about you.
MAISON LEMOINE cannot be held responsible for any third party, its affiliates or its agents who do not use information about you in accordance with the confidentiality policy of this third party or in accordance with any contractual or legal obligation to which this third party, its affiliates or agents may be subject.
IV – Social networks
Our site uses computer applications from third parties, which allow the Internet user to share content from our site with other people or to let these other people know their opinion about content on our site. This is particularly the case for the "Share", "Like", "Pin" buttons from social networks such as Facebook, Pinterest, Instagram, YouTube, etc.
For more information on this section, please consult the General Conditions of the site, in the article concerning social networks, in II- General Conditions of Use.